Terms, Conditions & Refund Policy

These Terms and Conditions govern your use of the AdTwin website and any marketing services purchased from AdTwin. By using this website or accepting a proposal, quotation, invoice or service agreement, you agree to these terms together with any project-specific written agreement.

If a signed service agreement conflicts with these website terms, the signed agreement will apply to the relevant service.

AdTwin provides digital marketing services that may include AEO, SEO, Google Ads, Meta marketing, paid advertising, AI optimization, digital strategy and related services.

The exact scope, deliverables, fees, schedule, revision limits and responsibilities will be stated in the applicable proposal, quotation or agreement. Work outside the agreed scope may require additional fees and time.

The client agrees to:

• Provide accurate information, content, approvals and access on time
• Ensure it has the rights and permissions required for all supplied materials
• Review deliverables and provide consolidated feedback within agreed timelines
• Comply with advertising-platform rules and applicable laws
• Maintain sufficient advertising-platform funds where media spend is required
• Avoid making unlawful, misleading or unsupported claims

Delays in access, content, feedback or approval may change the delivery schedule and campaign performance.

Fees, payment dates and accepted methods will be stated in the relevant proposal, invoice or agreement. Unless stated otherwise:

• Fees are quoted in [AED / AGREED CURRENCY]
• Applicable taxes are charged as required by law
• Invoices must be paid by the stated due date
• Work may begin only after the required advance payment is received
• AdTwin may pause work or campaigns when an invoice is overdue

The client remains responsible for approved third-party expenses, including advertising spend, software, hosting, domains, stock assets and platform fees, unless expressly included in writing.

Media spend paid to Google, Meta or another advertising platform is separate from AdTwin's management fees unless expressly stated otherwise. Platform charges are generally paid directly by the client and are subject to the platform's own terms, billing rules and refund policies.

AdTwin is not responsible for platform suspensions, rejected advertisements, billing errors, account restrictions or policy changes outside our reasonable control. We will provide reasonable assistance where those matters relate to our work.

The client is responsible for reviewing and approving advertisements, content, targeting, budgets and deliverables when approval is requested. Approval confirms acceptance of the submitted item.

Revision limits are defined in the relevant proposal. Additional revisions, changed instructions or new deliverables may be quoted separately.

AdTwin will perform agreed services with reasonable skill and care. However, marketing performance depends on factors outside our control, including competition, market demand, platform algorithms, media budget, website performance, pricing, sales follow-up and customer behavior.

We do not guarantee specific search rankings, impressions, leads, sales, revenue, return on advertising spend or AI-platform visibility unless a specific guarantee is expressly included in a signed agreement.

The client retains ownership of materials it supplies. The client grants AdTwin permission to use those materials solely as necessary to provide the services.

Upon full payment, ownership or usage rights for final approved deliverables will transfer as stated in the applicable agreement. AdTwin retains ownership of its pre-existing methods, templates, internal tools, know-how and reusable systems.

Third-party assets, fonts, software and stock materials remain subject to their respective licences.

Unless the client requests confidentiality in writing, AdTwin may identify the client and display non-confidential completed work in its portfolio and marketing materials.

Each party will take reasonable steps to protect confidential business information received from the other party and will use it only for the agreed purpose, except where disclosure is authorized or required by law.

Either party may cancel ongoing services according to the notice period stated in the service agreement. If no notice period is stated, the client should provide at least 30 days' written notice for recurring services.

The client must pay for all completed work, work in progress, committed resources and approved third-party costs up to the effective cancellation date.

AdTwin may suspend or terminate services for material breach, non-payment, unlawful activity, abusive conduct or instructions that create legal, ethical or platform-policy risks.

You may use this website only for lawful purposes. You must not attempt to damage, disrupt, copy, misuse or gain unauthorized access to the website, its systems or its content.

Website information is provided for general information and may be updated without notice. It does not constitute a binding service offer unless confirmed in writing.

To the extent permitted by applicable law, AdTwin will not be liable for indirect, incidental, special or consequential loss, including lost profits, lost opportunities, lost data or reputational harm.

AdTwin's total liability arising from a specific service will not exceed the fees paid to AdTwin for that service during the three months immediately preceding the event giving rise to the claim, except where liability cannot lawfully be limited.

Neither party will be responsible for delay or failure caused by events beyond its reasonable control, including internet or platform outages, cyber incidents, government action, natural events, labour disruption or failure of third-party services.

To the extent permitted by law, the client will be responsible for claims, losses or costs arising from unlawful or unauthorized materials, claims, products, services or instructions supplied by the client.

We may update these terms to reflect changes in our services, operations or legal obligations. Updated terms will appear on this page with a revised date. Changes will not alter an existing signed service agreement unless agreed by the parties or required by law.

These terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai. Subject to any mandatory dispute process or different written agreement, the courts of Dubai will have jurisdiction.

The parties should first attempt to resolve any dispute through good-faith written discussions.

Questions about these terms, billing or refunds may be sent to: