Privacy Policy

AdTwin ("AdTwin," "we," "us" or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through our website and services, why we use it, when we may share it and the choices available to you.

This policy should be read together with our Terms and Conditions and any service agreement entered into with AdTwin.

We may collect:

• Contact information, including your name, email address, telephone number, company name and job title
• Information submitted through contact, consultation or proposal forms
• Client account, billing and transaction information
• Communications and project information you provide to us
• Website usage information, such as IP address, browser type, device type, pages visited, referring source and approximate location
• Marketing and campaign information required to provide agreed services

Please do not submit confidential, sensitive or third-party personal information unless it is necessary and you are authorized to provide it.

We may collect information:

• Directly from you when you contact us, request a proposal or purchase services
• Through cookies, analytics and similar technologies
• Through advertising, communication and business platforms used in connection with our services
• From publicly available sources or third parties where permitted by law

We may use personal information to:

• Respond to enquiries and consultation requests
• Prepare proposals and provide contracted services
• Manage client relationships, payments and support
• Operate, secure and improve our website and services
• Measure website and campaign performance
• Send service communications and, where permitted, marketing updates
• Prevent fraud, misuse or security incidents
• Meet legal, regulatory and contractual obligations

Where required, we process personal information based on consent, performance of a contract, compliance with legal obligations or legitimate business interests that do not override applicable privacy rights. You may withdraw consent for consent-based processing by contacting us, although this will not affect processing already completed lawfully.

Our website may use essential, preference, analytics and advertising cookies. These technologies help the website function, remember choices, understand usage and measure marketing performance.

Where legally required, non-essential cookies will be used only after consent. You can manage cookies through the website consent tool or your browser settings. Disabling certain cookies may affect website functionality.

We may share necessary information with:

• Employees, contractors and authorized service providers
• Website hosting, analytics, CRM, payment and communication providers
• Advertising and marketing platforms used to deliver agreed services
• Professional advisers, regulators or authorities where required
• A buyer or successor in connection with a lawful business transfer

We do not sell personal information. Providers receiving information are expected to use it only for authorized purposes and protect it appropriately.

Some service providers may process information outside the UAE. Where applicable, we take reasonable steps to use lawful transfer mechanisms and appropriate safeguards.

We retain personal information only for as long as reasonably required for the purposes described in this policy, including service delivery, accounting, legal compliance and dispute resolution. Retention periods depend on the type of information and applicable obligations.

We use reasonable administrative, organizational and technical safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law and valid exceptions, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion or restriction of processing
• Object to certain processing
• Request transfer of eligible information
• Withdraw consent
• Raise a complaint with the relevant authority

To submit a request, contact us using the details below. We may need to verify your identity before acting on a request.

Our website may link to third-party websites or platforms. Their privacy practices are controlled by their own policies, and AdTwin is not responsible for those practices.

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect children's personal information without appropriate authorization where required by law.

We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will appear on this page with an updated date.

For privacy questions or requests, contact: